REFUNDS & RETURN POLICY


 How do we communicate with our customers? Through emails!

Please provide us with a legitimate email when checking out. It is our main source of communication to let you know about your shipping, if an item is unexpectedly out or exchanging of sizes.

Providing us with phony emails = lots of unnecessary complications! 

Returns

Our policy lasts 30 days after receiving product. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund, offers, credits, first time buyer coupon or exchanges.

 To be eligible for a return, your item must be unused, unworn, unbroken, not lost in transit and in perfect condition free of wear or scents.

Please return in the original packaging and tags and returned to:

415 West Lake St # 7 Minneapolis, MN 55408

EMAIL: support@mybellemelange.com

We do not pay for return shipment original shipping fee is subtracted from return.

We do not refund any shipping - expedited or otherwise at time order was placed.

We function like a brick and mortar store in the sense if a special discount is offered to you, we expect a prompt answer to our offer - within 24 - 72 hours.

Please contact support@mybellemelange.

 We cannot refund money on a lost, stolen or damaged item being returned to us. Several types of goods are exempt from being returned. 

 To complete your return, we require a receipt or proof of purchase/invoice with the product, in unused condition, within the 30 day time frame described above.

 Please do not send your purchase back to the manufacturer. This will only add on time to your refund as the item has to be received by Belle Melange for refund.

Send to: 415 West Lake St Ste 7 Minneapolis, MN 55408

 Refunds (if applicable)

Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 - 14 business days after you receive notice of refund.

We DO NOT INTERCEPT DELIVERIES or Halt Deliveries if you change your mind during shipping. You will receive your package and then if you like, return it.

We DO NOT Refund items until an item(s) is returned to us. 

We DO Not pay for return shipping. We do not refund shipping on purchased items.

We do not refund items returned to us that arrive in transit damaged, lost or stolen in transit.

All Sales are final.

We will email that we have received your item, if refund is applicable and then will show up 10 - 14 days after.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mybellemelange.com. Please allow 24 - 72 hours for response.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or out of stock items.

If you receive a defective item please return to Belle Melange to inspect. Then we can get a new one ordered and resent. Please allow up to 2 - 4 weeks.

You will need to send us the original so we can exchange it with our manufacturer. Please allow up to 2 - 4 weeks for replacement to arrive.

 If you need to exchange for a different size:

Send us an email at support@mybellemelange.com so we can be sure the item is in stock as well as your size if available.

For exchange send your item to:

415 West Lake St. Ste. 7 Minneapolis Minnesota US 55408 for exchange.

Once we confirm receipt we will send an email. When the new tracking is available we will send it to you. Then allow up to 2 - 4 weeks for new size or replaced item to reach you.

 Shipping

 Shipping time does not include weekends or holidays.

We do not guarantee shipping times as our products come from all over the world.

We do not pay for return shipping. We do not refund shipping on items at time of purchase.

To return your product, you should mail your product to: 415 West Lake St. Ste 7, Minneapolis Minnesota US 55408

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $15, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will check your items when we receive them and email you.

Please allow 10 - 14 business days for refunds to process.

For questions or concerns please contact support@mybellemelange.com

Please allow 24 - 72 hours for a response on inquiries made through support, unless we are researching an item for you or personal shopping for you. Then please allow up to 5 days.

We reserve the right to change any of our policies at any time.

Thank you

Belle MelangeLLC.

 

 

 


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