REFUNDS & RETURN POLICY


 How do we communicate with our customers? Through emails! Please provide us with a legitimate email when checking out. It is our main source of communication to let you know about your shipping, if an item is unexpectedly out  and also your coupons ! Providing us with phony emails = lots of unnecessary complications! When we receive a fake email will not honor the $15.00 back First Time Buyer.

Returns

Our policy lasts 30 days after receiving product. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund, offers, credits, first time buyer coupon or exchanges.

 To be eligible for a return, your item must be unused, unworn, unbroken, not lost in transit and in the same condition that you received it.

Please contact support@bellemelange or if you or we are having technical difficulties feel free to contact us/message us through our facebook page:

https://www.facebook.com/mybellemelange Please message DO NOT POST on the Facebook page about returns - thank you.

Please return in the original packaging and tags and returned to:

415 West Lake St Ste 7 Minneapolis, MN 55408

We do not pay for return shipment original shipping fee is subtracted from return.

We do not refund any shipping - expedited or otherwise at time order was placed.

We function like a brick and mortar store in the sense if a special discount is offered to you, we expect a prompt answer to our offer - within 24 - 72 hours.

We cannot refund money on a lost, stolen or damaged item being returned to us. Several types of goods are exempt from being returned. 

If you receive a purchase that is damaged, you will need to send it to us to inspect to determine refund.

 To complete your return, we require a receipt or proof of purchase/invoice with the product, in unused condition, within the 30 day time frame described above.

 Please do not send your purchase back to the manufacturer. This will only add on time to your refund as the item has to be received by Belle Melange for refund.

Send to: 415 West Lake St Ste 7 Minneapolis, MN 55408

 Refunds (if applicable)

Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 business days after you receive notice of refund.

We DO NOT INTERCEPT DELIVERIES or Halt Deliveries if you change your mind during shipping. You will receive your package and then if you like, return it.

We DO NOT Refund items until an item(s) is returned to us. 

We DO Not pay for return shipping.

We do not refund items returned to us that arrive in transit damaged, lost or stolen in transit.

 Late or missing refunds (if applicable) allow 7 - 10 business days to process.

If you haven’t received a refund after your item has been returned to us, and we have notified you of receipt and acceptance of return, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bellemelange.com. Please allow 24 - 48 hours for response.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or out of stock items.

We do not refund coupons, first time buyer discount or other discounts at time of return. If for example you paid 9.99 on your shipping and receive a $15.00 first time buyer coupon, those are subtracted back off your return or divided between items returned and kept.

Store Credit:

We offer Store Credit on certain items and under certain situations. 

 Exchanges (if applicable)

We only replace items if they are defective or damaged when you received item. Please take photo if possible, it helps us with your return as well as with the manufacturer. 

You will need to send us the original so we can exchange it with our manufacturer. Please allow up to 2 - 4 weeks for replacement to arrive.

 If you need to exchange for a different size:

1.Send us an email at support@bellemelange.com so we can be sure the item is in stock as well as your size if available.

For exchange send your item to:

415 West Lake St. Minneapolis Minnesota US 55408 for exchange.

Once we confirm receipt we will send an email. When the new tracking is available we will send it to you. Then allow up to 2 - 4 weeks for new size or replaced item to reach you.

 Shipping

 Shipping time does not include weekends or holidays.

We do not guarantee shipping times as our products come from all over the world.

We do not pay for return shipping.

To return your product, you should mail your product to: 415 West Lake St. Minneapolis Minnesota US 55408

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $15, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do our best to work with our customers and we do expect it to be a two way street.

For questions or concerns please contact support@bellemelange.com

Please allow 24 - 48 hours for a response on inquiries made through support, unless we are researching an item for you or personal shopping for you. Then please allow up to 5 days.

We reserve the right to change any of our policies at any time.

Thank you

Belle Melange.

 

 

 


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